TojBet Privacy Policy

1 What Information We Collect

TojBet collects only the personal information that is genuinely necessary to operate a betting and gaming platform, verify player identity, process payments in PKR, and meet our obligations around responsible gaming and fraud prevention. Below is a clear breakdown of the categories of information we collect and the sources from which they are obtained.

Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile number, and any other information entered when creating your TojBet account.
• Identity verification documents: Copies of CNIC, passport or other government-issued ID that may be requested as part of our account verification process before withdrawals are processed or where required by our fraud prevention procedures.
• Correspondence: Messages, emails and chat transcripts from your interactions with TojBet customer support.
• Preferences and settings: Responsible gaming settings, deposit limits, notification preferences and other account configuration choices you make within your account.

Information Collected Automatically

• Device and technical information: IP address, device type, operating system, browser type and version, screen resolution, and the device identifiers of mobile devices used to access TojBet.
• Usage data: Pages visited, time spent on the platform, games played, betting history, login timestamps, and navigation patterns within the TojBet website and app.
• Location data: General geographic location derived from IP address. TojBet does not use precise GPS location data from your device.
• Cookies and similar technologies: Session identifiers, preference cookies and analytics tracking as described in Section 4 of this policy.

Information from Third Parties

• Payment processors: Transaction status, partial payment account identifiers and fraud signals from JazzCash, Easypaisa, Raast, bank transfer services, card processors and other supported PKR payment channels.
• Identity verification services: Confirmation of document authenticity from verification providers where document checks are required.
• Fraud prevention databases: Signals from fraud and risk management services used to detect unusual account activity or potential misuse.

Data Category	Examples	Source
Identity Data	Name, DOB, CNIC, email, phone	Provided by you
Financial Data	Deposit/withdrawal history, partial payment IDs	You & payment processors
Technical Data	IP address, device type, browser, OS	Collected automatically
Usage Data	Betting history, games played, session times	Collected automatically
Verification Data	Document scan results, identity check status	Third-party providers
Communications	Support chat logs, emails	Your interactions with us

2 How We Use Your Information

TojBet uses your personal information for specific, legitimate purposes connected to operating the platform and maintaining the security and integrity of the service. We do not use data for purposes beyond those listed here without first updating this policy and notifying active players.

• Account creation and management: Setting up your TojBet account, verifying your identity, managing your profile and maintaining your betting and gaming history.
• Processing deposits and withdrawals: Handling PKR transactions via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets — including verifying payment sources and confirming transaction status.
• Delivering platform services: Providing access to sports betting markets (Cricket, PSL, T20, Football, Esports), casino games, live dealer tables, fish games and all other features available on TojBet.
• Promotions and bonuses: Qualifying your account for welcome bonuses, reload offers and event-specific campaigns, and ensuring bonus eligibility rules are applied correctly.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and maintaining records of support interactions for quality and continuity purposes.
• Fraud prevention and security: Detecting and preventing multiple account abuse, bonus fraud, money laundering, automated bot activity and any other suspicious behaviour that could harm the platform or other players.
• Responsible gaming: Monitoring usage patterns to identify potential problem gaming behaviours and applying the deposit limits, loss caps, session alerts and self-exclusion settings you configure in your account.
• Platform improvement: Analysing anonymised usage data to improve game performance, navigation, app functionality and the overall player experience on TojBet.
• Communications: Sending account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications about new games, PSL betting offers and platform updates.

3 Payment Data & Financial Information

Given that TojBet processes real-money deposits and withdrawals in PKR, the handling of financial information follows stricter standards than general account data. Here is exactly how payment data is managed:

• TojBet does not store full card numbers, CVV codes or mobile wallet PINs. Payment processing is handled by our integrated payment partners — JazzCash, Easypaisa, Raast and bank transfer channels — and only the minimum necessary transaction reference information is retained on TojBet's systems.
• Deposit and withdrawal history — including transaction amounts in PKR, dates, payment method types and status — is retained in your account history for the purposes of account management, dispute resolution and compliance with financial record-keeping requirements.
• Where a withdrawal request triggers a verification check, TojBet may request documentary evidence that the payment account belongs to you — such as a screenshot of your registered JazzCash or Easypaisa wallet displaying your account number. This information is used solely for verification and is not shared with unrelated third parties.
• In the event of a chargeback, payment reversal or disputed transaction, TojBet may share relevant transaction data — including your name, deposit amount and transaction timestamp — with the relevant payment provider to support the dispute resolution process.

4 Cookies & Tracking Technologies

TojBet uses cookies and similar browser-based tracking technologies to keep the platform running correctly, remember your preferences and understand how players use the site so we can make improvements. The cookies used on TojBet fall into three categories:

Essential Cookies

These are required for the platform to function at all and cannot be switched off. They maintain your login session, remember items in your bet slip, apply your responsible gaming limits and keep the site secure. Without these cookies, TojBet cannot be used.

Performance & Analytics Cookies

These cookies collect anonymised data about how players navigate the site — which pages are visited most, where players spend time, and which features are used. This data is aggregated and does not identify individual players. It is used solely to improve the TojBet platform.

Preference Cookies

These remember your choices — such as preferred language settings, odds format preferences and any display options you have configured. Disabling these cookies means your preferences will not be saved between sessions.

5 Data Sharing & Third Parties

TojBet does not sell or rent your personal data to third parties. However, to operate the platform and deliver services to Pakistani players, we work with a limited number of trusted service providers who may process your data on our behalf and strictly under our instructions. These categories of third parties include:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks, card processors and mobile wallet providers — necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party services that assist with document and identity verification checks required before processing large withdrawals or when flagged by our fraud detection systems.
• Fraud and risk management services: Providers that help TojBet detect multiple accounts, bot activity, bonus abuse and other platform integrity risks. Data shared with these providers is limited to what is necessary for risk assessment.
• Analytics providers: Anonymised usage analytics services that help TojBet understand platform performance. No personally identifiable information is included in analytics data sets.
• Customer support tools: Platform services used to manage live chat and support ticket systems. Support agents have access only to the account and transaction data necessary to resolve your specific query.
• Legal and regulatory authorities: Where TojBet is required to disclose data in response to a valid legal request, court order or to prevent fraud or illegal activity, such disclosure will be made in compliance with applicable law.

All third-party service providers who process data on TojBet's behalf are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for their own independent purposes.

6 Data Security

Protecting your personal and financial information is one of TojBet's primary operational responsibilities. The following security measures are in place across TojBet's systems:

• Encryption in transit: All data sent between your device and TojBet's servers — including login credentials, payment details and account information — is encrypted using TLS (Transport Layer Security). You can confirm this by the HTTPS connection shown in your browser when using TojBet.
• Encryption at rest: Sensitive personal data stored on TojBet's servers is encrypted at the database level, so even in the event of an unauthorised server access attempt, readable personal data is not directly exposed.
• Access controls: Access to player personal data within TojBet's operational systems is restricted on a need-to-know basis. Support agents, finance staff and technical staff can only access the categories of data necessary for their specific roles.
• Account security features: TojBet supports two-factor authentication (2FA) on player accounts. We strongly recommend that all players enable 2FA to add an additional layer of protection beyond their password.
• Ongoing monitoring: TojBet's systems are monitored for unusual access patterns, data anomalies and potential security incidents on an ongoing basis.

7 Data Retention

TojBet retains your personal information only for as long as it is genuinely needed. Retention periods vary by data category based on the purpose for which the data was collected:

• Active account data: Retained for the duration your TojBet account is active and for a defined period after account closure for audit and dispute resolution purposes.
• Financial transaction records: Deposit and withdrawal history in PKR is retained for a minimum of five years to meet financial record-keeping obligations. After this period, records are deleted or anonymised.
• Identity verification documents: Retained for the minimum period necessary to satisfy verification requirements and then securely deleted. Copies are not retained longer than operationally necessary.
• Support communications: Chat logs and support emails are retained for up to two years to allow continuity in dispute resolution, after which they are deleted.
• Analytics data: Anonymised platform usage data may be retained for longer periods as it contains no personally identifiable information and is used for ongoing platform improvement.

When a player requests account deletion or when an account has been inactive for an extended period, TojBet initiates a data review process. Personal data that is no longer required will be securely deleted or anonymised within a reasonable timeframe following the closure request.

8 Your Rights Over Your Data

As a TojBet player, you have the following rights in relation to your personal information. To exercise any of these rights, contact TojBet customer support and identify your request clearly:

• Right of access: You can request a copy of the personal data that TojBet holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date — for example, a change in mobile number or email address — you can request that it be corrected. Some corrections may require verification documents.
• Right to deletion: You can request that TojBet delete your personal data. Note that some data — such as financial transaction records — must be retained for a defined period for legal and compliance reasons and cannot be deleted before that period expires.
• Right to restrict processing: In certain circumstances, you can ask TojBet to pause processing of your data while a query or dispute is resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format if you wish to transfer it elsewhere.
• Right to withdraw marketing consent: If you have previously opted in to receive promotional communications from TojBet, you can withdraw that consent at any time. Withdrawal takes effect promptly and does not affect other account communications.

9 Minors & Under-18 Protection

TojBet is strictly an adults-only platform. We do not knowingly collect or process personal data belonging to individuals under the age of 18. Our registration process includes a date-of-birth requirement, and accounts are subject to age verification checks.

If TojBet becomes aware that an account has been registered by or on behalf of a person under 18, the account will be suspended immediately, any deposits will be investigated, and the data associated with the underage registration will be handled in accordance with our legal obligations before being deleted.

If you are a parent or guardian and believe that a minor has registered a TojBet account using your or their own details, contact TojBet support immediately. We take these reports seriously and will act quickly to investigate and close the account in question.

10 Changes to This Privacy Policy

TojBet may update this Privacy Policy from time to time to reflect changes in platform operations, data handling practices or applicable legal requirements. When changes are made:

• The "Last Updated" date at the top of this page will be revised to reflect the date of the latest version.
• Where changes are material — meaning they meaningfully affect how your personal data is used — TojBet will notify active players via their registered email address or through an in-platform notification before the changes take effect.
• Minor updates, such as clarifications or corrections that do not affect data use, may be made without direct notification but will always be reflected in the updated policy on this page.

Continued use of TojBet after an updated Privacy Policy has been published and any required notification given constitutes your acceptance of the revised policy. If you do not agree with changes to the Privacy Policy, you should stop using TojBet and contact support to request account closure.